GAIA Biomodels Terms and Conditions of Supply of Goods
GAIA Biomodels Ltd
1. About these terms
These Terms and Conditions govern the sale of products and the provision of training services by GAIA Biomodels Ltd (“GAIA”, “we”, “us”, “our”), a company registered in England and Wales, registered office 12 Rudge Close, Gloucester, GL2 4ET, United Kingdom.
By placing an order with us, you (“the Customer”, “you”) agree to these terms. These terms are intended for business customers (veterinary practices, veterinary schools, CPD providers and similar organisations).
If anything in correspondence from a GAIA email address contradicts these terms, these terms take precedence, unless the correspondence is genuinely from our legal department and expressly varies these terms.
2. What we provide
We supply:
- Physical products — anatomical training models, simulation kits and related materials.
- Training access — licences to the GAIA Training System, our online learning platform.
- Bundled offerings — packages combining physical products and training licences.
The specific products, licences and quantities you have purchased are set out in your order confirmation or invoice.
3. Orders and pricing
3.1 Prices are as quoted at the time of order. Unless stated otherwise, prices exclude VAT and delivery.
3.2 An order is accepted when we issue an order confirmation or invoice. We may decline an order before that point.
3.3 We may correct obvious pricing errors before accepting an order.
3.4 Quotations are valid for [30] days unless stated otherwise.
4. Payment
4.1 Payment terms are as stated on the invoice. Unless agreed otherwise, invoices are payable within [30] days of the invoice date.
4.2 Payment is processed by our payment provider. We do not store card details.
4.3 We may suspend access to training licences or withhold delivery of products if an invoice is overdue.
5. Delivery of physical products
5.1 We will deliver to the address specified in your order.
5.2 Delivery timeframes are estimates and not guaranteed. We are not liable for delays outside our reasonable control.
5.3 Risk in the products passes to you on delivery. Ownership passes to you once we have received payment in full.
6. Training System licences
6.1 Licence scope. When you purchase training access, you receive a defined number of individual learner licences, as stated in your order. Each licence is for one named individual.
6.2 Account creation. To set up learner accounts, you (or your nominated coordinator) provide us with the name and email address of each learner. We use this information solely to create and manage their accounts and deliver the training.
6.3 Licence duration. The duration of training access is as stated in your order (for example, lifetime access, or access for a defined period).
6.4 Acceptable use. Learners may use the Training System only for their own training. Login credentials must not be shared. Course content must not be copied, recorded, redistributed, resold, or used to create derivative or competing materials.
6.5 Coordinator access and reporting. Where training access is purchased by an organisation, that organisation may nominate a coordinator who will receive reports on the progress and assessment results of the learners under that purchase. The same progress information provided to the coordinator is also provided to the individual learner.
6.6 Availability. We aim to always keep the Training System available but do not guarantee uninterrupted access. We may carry out maintenance and updates, and we may improve or change course content.
7. Customer responsibilities regarding learner data
7.1 This clause is important. By providing us with the personal data (names and email addresses) of your employees or other individuals so that we can create learner accounts, you confirm that:
- (a) you have informed those individuals that their personal data will be shared with GAIA for the purpose of providing the training;
- (b) you have informed those individuals that GAIA will collect data on their course progress and assessment results;
- (c) you have informed those individuals that their progress and assessment data will be shared with your nominated coordinator so that your organisation can monitor the training it has arranged;
- (d) you have a valid lawful basis to share that personal data with us for these purposes; and
- (e) the individuals have been directed to, or made aware of, GAIA’s Privacy Policy at gaiabiomodels.com/privacy-policy/.
7.2 You agree that you are responsible for the matters in clause 7.1, and that GAIA processes learner data on the basis that you have met these responsibilities.
7.3 GAIA will process learner data in accordance with its Privacy Policy and applicable data protection law.
8. Performance support guarantee
8.1 What the guarantee provides. Where a performance support guarantee is included in your purchase, GAIA provides structured support to help your learners reach competence in dental radiography. This support is delivered as a guided programme of practice and feedback.
8.2 What is included. During the support period, GAIA provides:
- (a) asynchronous messaging support;
- (b) assessment of radiographs submitted by your learners;
- (c) assignment of practice tasks (“homework”); and
- (d) review of completed tasks and results.
8.3 Standard support period. The standard support period is 90 days, starting from the date each learner’s account is activated.
8.4 The guarantee is active while learners are progressing. This support is provided on the basis that your learners are working through the programme. This means completing the online course, including all quizzes, and completing the practice tasks assigned by GAIA. While learners continue to complete the tasks assigned to them, GAIA continues to provide support. If a learner stops completing assigned tasks, support for that learner is paused and may end.
8.5 The guarantee is not a guarantee of a specific result. This is a support guarantee, not a guarantee of a particular outcome. Reaching competence depends on each learner’s engagement and practice. GAIA guarantees the provision of the support described above, not a specific performance result, and the guarantee does not give rise to any right to a refund.
8.6 Variations. GAIA may agree a different support period or different terms with a specific customer. Any such variation will be set out in that customer’s order confirmation and applies only to that customer.
9. Returns and cancellations
9.1 All purchases are final. Orders cannot be cancelled or refunded once accepted.
9.2 Manufacturing warranty on physical products. We warrant that physical products will be free from material manufacturing defects at the time of delivery. If a product arrives with a manufacturing defect, we will repair, replace or refund it at our discretion. To claim under this warranty, you must report the defect to us within [7 days] of delivery.
9.3 Training licences. Once learner accounts have been activated, training licences are non-refundable.
9.4 Nothing in this section affects your statutory rights in respect of products that are faulty or not as described, which cannot be excluded by law.
10. Intellectual property
10.1 All intellectual property in our products, models, course content, platform, branding and materials belongs to GAIA or our licensors.
10.2 Purchasing a product or a training licence gives you the right to use it as described in these terms. It does not transfer any intellectual property to you.
10.3 You must not copy, reproduce, reverse-engineer, record, redistribute or create derivative works from our products or course content without our written permission.
11. Warranties and liability
11.1 We provide our products and training for professional educational use. They are training tools and simulation aids. They are not a substitute for clinical judgement, supervised practice, or formal professional qualification.
11.2 We warrant that products will be free from material defects at the time of delivery. Faulty products will be repaired, replaced or refunded at our discretion.
11.3 We are not liable for failure or delay caused by events outside our reasonable control.
12. Confidentiality
Each party will keep confidential any non-public information disclosed by the other in connection with these terms, and use it only for the purpose of performing under these terms.
13. Termination
13.1 We may suspend or terminate access or supply if you materially breach these terms, including non-payment or misuse of course content or licences.
13.2 On termination, the provisions that by their nature should survive (including intellectual property, confidentiality, and liability) will continue to apply.
14. General
14.1 These terms are the entire agreement between us regarding their subject matter and replace any previous discussions, unless we have signed a separate written agreement with you.
14.2 If any provision is found to be unenforceable, the rest of the terms remain in effect.
14.3 We may update these terms. The version that applies to your order is the version in force when we accepted your order.
14.4 These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. Contact
GAIA Biomodels Ltd
12 Rudge Close, Gloucester, GL2 4ET, United Kingdom